FAQs and Contact
How do the sizes run?
Our shirts are deliberately cut oversized and have a loose fit with a wide shoulder line.
For the classic BOSQ Oversized look, we recommend your normal size. If you prefer the shirt to be a little more fitted, choose one size smaller.
You can find a size chart with the respective measurements on each product page.
How long does delivery take?
Our products are prepared, printed, checked, and then shipped with DHL after an order is placed.
Delivery time within Germany and the EU countries we ship to is usually 3–7 business days. In cases of high order volume, public holidays, or delays caused by DHL, delivery may be extended in exceptional circumstances.
As soon as your package has been shipped, you will receive a shipping confirmation with a tracking number.
What are the shipping costs?
Shipping within Germany costs €4.99. For orders over €50, we offer free shipping within Germany.
Shipping to the EU countries we deliver to costs €7.95.
How can I cancel my order?
You can cancel your contract within the statutory withdrawal period of fourteen days without giving reasons.
To do this, use our "Cancel contract" function or contact us by email. All further information can be found in our cancellation policy.
You bear the direct costs of the return yourself. A free return label is not automatically provided.
What should I consider when returning an item?
Please treat the goods carefully and return them in suitable packaging if possible.
You only have to compensate for any loss of value if this is due to handling of the goods that was not necessary for checking their condition, properties, and functionality.
What can I do if there is a production error?
If your product has a production or material defect, please contact our support team and provide us with your order number.
In addition, send us a brief description and meaningful pictures of the defect. We will check your case as quickly as possible and find a suitable solution. Your statutory warranty rights remain unaffected.
Where are the products manufactured and processed?
Our high-quality blank products are manufactured in Turkey.
They are then delivered to our production and fulfillment partner in Mindelheim, Bavaria. There, depending on the design, the products are printed using the appropriate printing process, checked, packaged, and then shipped directly to our customers with DHL.
This is how we combine high-quality textile production with professional finishing and shipping in Germany.
How can I contact BOSQ?
You can reach us via the contact form or by email at [unique.mertdesigns@gmail.com].
Please always include your order number when asking questions about an existing order.
With this FAQ page, we hope to answer the most common questions and provide you with a pleasant shopping experience. Do not hesitate to contact us with any further questions!